Refund policy
Refund Policy
RETURN SHIPPING
Exchange and restock parts must be returned to Sigmed Imaging at the customer's expense to ensure proper credit. The customer is responsible for duties and taxes on return shipments. If you need to exchange the item for the same item, send us an email at PartSales@SigmedImaging.com
EXCHANGE POLICY
EP.1 - All Exchanges require a valid RMA (Return Material Authorization) number. Please email PartSales@SigmedImaging.com for an Exchange RMA number before the shipment has been completed.
EP.2 - Prepaid Core Deposits - All customers not on credit terms with Sigmed Imaging will be required to pay the full outright price initially. This amount will be fully refunded upon receipt of an acceptable exchange item. Alternatively, the customer can choose to ship their exchange item to Sigmed Imaging prior to the shipment of their order.
EP.3 - Exchange parts are identified at the time of sale and noted on all invoices.
EP.4 - A "Like and Repairable" part must be received at our facility, within 30 days of the date of shipment. If an exchange part is not received within 30 days of the date of shipment, additional Billing will be billed as originally stated on the invoice.
EP.5 - Exchanges will not be accepted with any of the following: physical damage, customer modifications, evidence of attempted repairs, or cannibalized parts.
EP.6 - If the exchange received is not a "Like and Repairable" part, the customer will be notified requesting them to provide a "Like and Repairable" part within 5 calendar days. If one is not received within 5 days, additional billing will be assessed. The exchanged part received may be returned at the customer's request and expense, or it will become the property of Sigmed Imaging after 20 days.
EP.7 – If a part is shipped in a crate or pelican case, the exchanged part must be returned in the original container. For each pelican case or crate not returned, there will be a charge of $500 replacement fee. Full credit will be issued upon the return of the original container.
RESTOCK POLICY
RP.1 - Sigmed Imaging allows the restocking of parts up to 14 days if Unused and 30 days from the original date of shipment for exchanged parts.
RP.2 - No restock credit will be issued for parts completely damaged.
RP.3 - All Restocks require a valid RMA number to be requested within 7 days of the original shipment date. Please contact PartSales@SigmedImaging.com to obtain an RMA number valid for restocks only prior to returning the product.
RP.4 - All Restock parts returned without a Restock RMA number will be processed as an Exchange part.
RP.5 - If the part is returned within 14 days from the original date of shipment, the following Restock credit will apply:
- Un-Opened ........... Restock Fee 20%
- Opened ................. Restock Fee 25%
- After 30 Days ........ No Credit; Part processed as an Exchange
- Not Returnable after 30 days
*Note: If the part is returned and found to be defective or tampered with, then restock credit will not apply
WARRANTY POLICY
Details of warranties for X-Ray tubes and other glassware will be made available at the time of order or by inquiry to Sigmed Imaging. This warranty is void if the serial number or security measures have been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or Acts of God, Sigmed Imaging shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:
WP.1 - All warranty claims require a valid RMA number (Return Material Authorization) valid for warranty only to be requested within 90 days of the original shipment date or as stated at the time of sale. Please contact PartSales@SigmedImaging.com to obtain an RMA number prior to returning the product.
WP.2 - DOA (Dead/Defective on Arrival) claims must be made within 7 business days of the delivery date. Damaged in shipping must be noted on the delivery ticket. Parts that are tampered with will not be credited. The Returns/Exchange form must be filled out. DOA claims also require a valid RMA number.
WP.3 - Warranty Credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will not be accepted and no credit will be issued.
WP.4 - Sigmed Imaging offers technical support for all warranty claims. All requested warranty claims require the available technical support to obtain full credit for a valid warranty claim.
WP.6 - Warranty will be voided if there is any sign of tampering, removal, or breakage of warranty seals.
WP.7 - All warranty parts must be returned to Sigmed Imaging within 7 days of the warranty replacement ship date.
WP.8 - All warranty parts returned without an RMA number will be processed as an Exchange part and no credit will be issued.
WP.9 - All warranty claims will undergo a technical review validation by our engineers, and a credit will only be issued on valid and approved warranty claims.
Invalid warranty (determined by a technical review) - Considered Open Restock
LIMITED WARRANTY
Sigmed Imaging warrants that the Parts (other than X-ray tubes and other glassware) will meet manufacture specifications during the applicable warranty period, defined above. Warranties for any other parts, if any, are exclusively those offered by the manufacturer or refurbishing company of part. Except for the warranties described above, all parts are sold AS IS, and with all faults. Sigmed Imaging makes no warranty of any kind, express or implied regarding the parts sold under this policy and hereby expressly disclaims all warranties, whether express or implied, including the implied warranties of merchantability and fitness for a purpose.
LIMITATION OF LIABILITY
Sigmed Imaging total liability for any claim under this policy is limited to the price of the part(s) which are the basis for such claim, regardless of whether such claim is made at law, in tort, in contract, or pursuant to any other theory, including strict liability. Neither Sigmed Imaging nor the customer will have any liability to the other for punitive, incidental, special, or consequential damages such as lost profits or revenue, even if such party has been advised of the possibility of the same. The transaction described in and those occurring pursuant to this policy are each commercial transaction. Any action related to this policy shall be based solely on commercial law principles. Neither party shall have any negligence or other tort liability to the other arising from this policy or transactions occurring pursuant hereto.
SHIPMENT AND RISK OF LOSS
Unless otherwise stated, all Parts shall be shipped Free Onboard Shipping (FOB) via Sigmed Imaging with prepaid freight at Customer's expense, unless otherwise expressed and title and risk of loss shall pass to Customer at that point. Unless otherwise agreed, Sigmed Imaging shall select carriers.
Revised October 2025