RETURN SHIPPING
Exchange and restock parts must be returned to Sigmed Imaging at the customer's expense to ensure proper credit. The customer is responsible for duties and taxes on return shipments. If you need to exchange the item for the same item, send us an email at PartSales@sigmedimaging.com
EXCHANGE POLICY
EP.1 - All Exchanges require a valid RMA (Return Material Authorization) number. Please email PartSales@SigmedImaging.com for an Exchange RMA number before the shipment has been completed.
EP.2 - Exchange parts are identified at the time of sale and noted on all invoices.
EP.3 - A "Like and Repairable" part must be received at our facility, within 30 days of the date of shipment. If an exchange part is not received within 30 days of the date of shipment, additional Billing will be billed as originally quoted.
EP.4 - Exchanges will not be accepted with any of the following: physical damage, customer modifications, evidence of attempted repairs, or cannibalized parts.
EP.5 - If the exchange received is not a "Like and Repairable" part, the customer will be notified requesting them to provide a "Like and Repairable" part within 5 calendar days. If one is not received within 5 days, additional billing will be assessed. The exchanged part received may be returned at customer's request and expense, or it will become the property of Sigmed Imaging after 20 days.
EP.6 If a part is shipped in a crate or pelican case, the exchanged part must be returned in the original container. For each pelican case or crate not returned, there will be a charge of $250 replacement fee. Full credit will be issued upon the return of the original container.
RESTOCK POLICY 20%
RP.1 - Sigmed Imaging allows the restocking of unused parts up to 14 days from original date of shipment.
RP.2 - All Restocks require a valid RMA number to be requested within 7 days of the original shipment date. Please contact PartSales@sigmedimaging.com to obtain an RMA number valid for restocks only prior to returning the product.
RP.3 - All Restock parts returned without a Restock RMA number will be processed as an Exchange part.
*Note: If the part is returned and found to be defective or tampered with, then an addible will be charged for the outright price quoted
WARRANTY POLICY
Details of warranties for X-Ray tubes and other glassware will be made available at the time of order or by inquiry to Sigmed Imaging. This warranty is void if the serial number or security measures have been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or Acts of God, Sigmed Imaging shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:
WP.1 - All warranty claims require a valid RMA number (Return Material Authorization) valid for warranty only to be requested within 90 days of the original shipment date or as stated at the time of sale. Please contact PartSales@SigmedImaging.com to obtain an RMA number prior to returning the product.
WP.2 - DOA (Dead/Defective on Arrival) claims must be made within 7 business days of the delivery date. Damaged in shipping must be noted on the delivery ticket. Parts that are tampered with will not be credited. The Returns/Exchange form must be filled out. DOA claims also require a valid RMA number.
WP.3 - Warranty Credit will only be issued AFTER receiving the part back and testing to confirm that it does not work.
WP.4 - Sigmed Imaging offers technical support for all warranty claims. All requested warranty claims require the available technical support to obtain full credit for a valid warranty claim.
WP.5 - Warranty will be voided if there is any sign of tampering, removal, or breakage of warranty seals.
WP.5 - All warranty parts must be returned to Sigmed Imaging within 7 days of the warranty replacement ship date otherwise and addible for the outright price will be charged.
WP.6 - All warranty claims will undergo a technical review validation by our engineers, and a credit will only be issued on valid and approved warranty claims.
No Credit will be issued if part received after 90 days of the shipment date and Invalid warranty (determined by a technical review)
LIMITATION OF LIABILITY
Sigmed Imaging's total liability for any claim under this policy is limited to the price of the part(s), regardless of whether such claim is made at law, in tort, in contract, or according to any other theory, including strict liability. Neither Sigmed Imaging nor Customer will have any liability to the other for punitive, incidental, special, or consequential damages such as lost profits or revenue, even if such party has been advised of the possibility of the same. The transaction described in this policy is a commercial transaction. Any action related to this policy shall be based solely on commercial law principles. Neither party shall have any negligence or other tort liability to the other arising from this policy or transactions occurring pursuant hereto.
SHIPMENT AND RISK OF LOSS
Unless otherwise stated, all Parts shall be shipped at Customer's expense, and title and risk of loss shall pass to Customer at that point. Unless otherwise agreed, Sigmed Imaging shall select carriers. If you have any questions, please email PartSales@SigmedImaging.com or call (321) 266-3650.
Revised November 2025
